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Get the right level of support for you…
  Standard Support Premium support
Access to knowledge base Yes Yes
Communication Channels Email Email and video calls (when relevant)
Initial Response Times
(Business hours)
Severity Level 1:
1-8 hours
Severity Level 2:
< 2 days
Severity Level 3:
< 3 days
Severity Level 4:
3-4 days
Severity Level 1:
1-2 hours
Severity Level 2:
< 8 hours
Severity Level 3:
< 8 hours
Severity Level 4:
< 2 days
Designated Contacts 1 for every 10 licences of eBECAS 1 for every 5 licences of eBECAS
Additional Sandbox Users None 1 for every 10 licences of eBECAS
Personalised Videos
Get custom screen recordings (where relevant)
to solve your enquiries faster.
No Yes
Training Session Recordings Available online only Available online and
option to download the recording
Price FREE
Included in all plans
10%
of applicable licence fees

Questions? We’ll put you on the right path

Ask about our products, pricing, implementation, or anything else. We are standing by, ready to help.