Get the right level of support for you…
| Standard Support | Premium support | |
|---|---|---|
| Access to knowledge base | Yes | Yes |
| Communication Channels | Email and video calls (when relevant) | |
| Initial Response Times (Business hours) |
Severity Level 1: 1-8 hours Severity Level 2: < 2 days Severity Level 3: < 3 days Severity Level 4: 3-4 days |
Severity Level 1: 1-2 hours Severity Level 2: < 8 hours Severity Level 3: < 8 hours Severity Level 4: < 2 days |
| Designated Contacts | 1 for every 10 licences of eBECAS | 1 for every 5 licences of eBECAS |
| Additional Sandbox Users | None | 1 for every 10 licences of eBECAS |
| Personalised Videos Get custom screen recordings (where relevant) to solve your enquiries faster. |
No | Yes |
| Training Session Recordings | Available online only | Available online and option to download the recording |
| Price | FREE Included in all plans |
10% of applicable licence fees |
Questions? We’ll put you on the right path
Ask about our products, pricing, implementation, or anything else. We are standing by, ready to help.